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Operations Agent III – Shakopee, MN

i3 LLC  Shakopee, MN

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Logistics International LLC/Shakopee, MN

Responsibilities Include:
Coordinate warehouse, air, and ground operational transactions or projects, including but not limited to;
 Account management, main point of contact for select clients.
 Resolve client issues.
 Obtain and enter client orders.
 Route air and ground orders cost-effectively to meet client’s service requirements, adhering to all Government, DOT, and TSA rules and regulations.
 Book shipments with carriers, and alert agents.
 Dispatch pickups, line hauls and/or deliveries.
 Coordinate fulfillment orders.
 Track and trace orders.
 Expense and audit loads.
 Rate orders.
 Maintain good client and carrier relationships.
 Negotiate spot quoted rates.
 Generate and provide timely reports to clients and management staff.
 Data entry, and manage data on clients software systems.
 Understands domestic and international transportation requirements and documentation.
 Coordinate other value-added duties assigned.
 The ability to be on-call after hours and weekends when necessary.
 Coordinate higher level logistics projects
 Help make routing decisions for others in department
Skills and Specifications:
 Work in a team environment and ensure that the work is accomplished in a manner consistent with the company’s organizational policies, procedures and all government regulations.
 Must be customer service oriented, solution-focused, sound decision-making, and the proven ability to work independently.
 Ability to prioritize workload.
 Ability to manage information flow including internal and external communication and filing/documentation
 Must have excellent organizational and time management skills.
 Must be able to analyze, make decisions and solve problems.
 Must be able to coordinate work with the other departments and be capable of critical thinking and use logic and reasoning to identify solutions.
 Must be proficient with all route navigation software or logistics and supply chain software.
 Must be proficient with MS Excel, Word and Outlook.
 Promotes and treats peers with mutual respect.
 Minimum of 5-7 years of logistics and transportation experience required

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